1 reviews | Active since Apr 2018
Online Cellphone Upgrades
I upgraded within the 1st week of march 2018 to the Samsung Galaxy S9. After waiting 3 weeks for the phone to actually arrive (arrived 29th of March but was told it will only take 3-5 working days) , the phone was faulty. I am still waiting for the phone to be picked up again but cannot get any answer from the customer care line (i have phoned them probably 5 times by now). How long will it take to be fetched? and then to get another phone? another 3 weeks? I have already been billed for the 1st month of this contract (handset installment) but don't even have a working phone.
Upgrading online is supposed to be easy and convenient, but I have never had this amount of problems upgrading in the past. I do not feel like a valued customer AT ALL!
So far no one assisted me to actually get the phone I am paying for.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Lizaan
As discussed, I have escalated the matter on your behalf as well.
I will also respond to you via email. Should you have any further queries, please respond to the email directly.
Kind regards
Rashieda
Vodacom Consumer Website Team
Dear Lizaan
As discussed, I have escalated the matter on your behalf as well.
I will also respond to you via email. Should you have any further queries, please respond to the email directly.
Kind regards
Rashieda
Vodacom Consumer Website Team
Dear Lizaan
The Sales Team confirmed that the handset was exchanged yesterday.
As discussed, I have responded to you via email. As mentioned, should you have any further queries, please respond to me and do not remove the reference number in the subject line.
Kind regards
Rashieda
Vodacom Consumer Website Team
Dear Lizaan
The Sales Team confirmed that the handset was exchanged yesterday.
As discussed, I have responded to you via email. As mentioned, should you have any further queries, please respond to me and do not remove the reference number in the subject line.
Kind regards
Rashieda
Vodacom Consumer Website Team