online call centre for what?

I am trying from 23/01/2016 to place an order online but I am put through to different numbers and just basically given the run around also being promised to receive callbacks from people who can help me but I never do, I don't have a Vodacom number so it makes it harder to call a \free number". Also logged issue on there website with no joy! Apparently I am an \""elite class of customer\"" does elite class mean harder methods of trying to place an order online? & I am currently a customer of their's and last time I had no issues placing an order online! I am told to go to the store which will charge for sim and connection and if I had time I wouldn't try placing orders online...that's what an online store is for ease of use and save people like me time! Soon the offer I want will be over and what elite customer am I? Is it my fault there system sucks and doesn't allow for me to place orders with them. Today(26/01/2016) I requested to lodge a complaint at there online call center and for a manager to call me back...lets see if they call or even want my business...can someone at Vodacom help me I want 2 Alcatel pop7 for my kids at the special on offer"