KM
Kevin M
1 reviews | Active since Feb 2019
28 Jun 2021, 19:23
Online blues
Been with Vodacom for 20 years. Never experienced such poor service. Ordered a upgrade with a phone. Courier delivered a sim card only. After trying to communicate online, the site shuts down all the time. Phoning customer care, was told computers were offline. Finally after 4 long calls, I'm told the deal was cancelled. I never cancelled it!
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Replies (2)
Vodacom's replyOfficial
29 Jun 2021, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jun 2021, 12:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with our Upgrades team and they processed the upgrade again as requested. Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2021, 12:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with our Upgrades team and they processed the upgrade again as requested. Your query has now been resolved. Regards Consumer Website Team
Best regards,