Online applications, definitely not!

Thursday 28 May i do online application, its approved. However the web site says i dont qualify for the deal at R149 per month. The next morning i phone the online applications department, a consultant cindy helps me answers all my questions and advises me what i can take I then subsequently change to a lumia 530 deal on top up, with a total cost of R99 per month. I then was told activations will phone me on friday the 29th. I phone in again saterday, -they dont work weekends. Monday i phone support and once again i am told they will phone me during the course of the day, this is after the consultant tells me that the confirmations department tried to get hold of me on a 083 number which i did not confirm. My current number gets confirmed and it is wrong! Being also the number which i requested to be ported. I phone at 4.45 pm 1/6/2015,another consultant tells me confirmations wil not phone me due to paperwork outstanding, i chat to online support, they call me and get online applications to phone me next morning, they confirm the order & i will be contacted. This morning i phone again and told the manager will phone me, im still waiting, is this how vodacom treats customers