Online Applications

I completed an online application for a new contract on 24-10-17. According to Vodacom, it is meant to take 24 hours for an agent to call back. I had to call Vodacom to check the status of my application. After being told to call a different call centre, I am told that the inital call centre was the right one. So I call back, an agent checks the status and tells me that there was a problem with the FICA of the number so the best thing to do is cancel the application from 24-10-17 and she will submit a new application yesterday, 01-11-17. She would then call me back to let me know the status of my application. She never called back. Nothing new from Vodacom.

So I call the call centre today, 02-11-17. Surprise suprise, their system is offline!!! I am told that someone will call me back. Guess what? Nobody call me back. Eventually an agent calls me with regard to my current number. She checks the status of the new contract and says that it just needs to be delivered to me. 5 hours later the person who was meant to call me from this morning, calls back only to tell me that THERE IS NO NEW CONTRACT ON THE SYSTEM FOR ME.

After asking for a manager, the agent cuts my call!!!!

So I call back, only to know that no manager is available and she will get the agent who dealt with me yesterday to call me back.

NO MANAGER AVAILABLE!!!

I am beyond disgusted with this service from Vodacom after having my current number for 10+years! This is a disgrace to loyal customers.