Online ***** Application under my name

I have been straggling with Vodacom over an a ***** online application approved on my name and they are debiting my account, i have registered a ***** case with Centurion Mall Vodacom shop on the 1st September 2023, Ref: *** and when following up this case with Vodacom I was told i personally should have opened a ***** case with Vodacom ***** Department not via Centurion Mall Vodacom shop, i opened a new ***** case with their ***** Department on 10th October 2023 Ref no:EC-1MCI-21OL2Y till today no respond from them you call their Tel no: *** it just ring no answer, you email them to follow up they do not respond to their emails.

I still don't understand how do you approve a biding contract of over 12 months over an online applications? How do you prove that the application is done by the correct person or it is a ***** person?

please Vodacom attend to this matter i am tired of revising your debit order and it puts bad reputation to my account.