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Charl P

1 reviews | Active since Mar 2009

16 Feb 2026, 13:17

Online application system faulty

I have tried to upgrade now 5 times on the vodacom.co.za site. I get a message "oop something went wrong" every time. I have requested a call several times and nobody called me back. Please get a consultant to phone me. I do not have time to visit a store

0
Replies (4)
Vodacom
Vodacom's reply16 Feb 2026, 14:12
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

CP
Charl P's update17 Feb 2026, 13:21
Reviewer Update
Nobody has contacted me yet

CP
Charl P's update19 Feb 2026, 09:15
Reviewer Update
Still nobody called me
Vodacom
Vodacom's reply11 Mar 2026, 15:49
Official
Dear Charl,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** to you via email.  Regards,  Consumer Website Team

Best regards,