Online application process sucks - No assistance offered or feedback given

I have app**** Online (via the Vodacom website) on two occasions for a tablet and received a msg stating that my application has been processed and that a Vodacom agent will phone me. With the first application the consultant advised me that the deal has expired, however I app**** before the deal expired - I emailed screenshots through to show that I app**** before the deal expired and didnt receive any further information or assistance from Vodacom. On the 2nd occasion, the consultant who phoned me could not find my application and also didnt offer any further assistance. Please can someone phone me back urgently as I would like to know how come you cant find my application and I will not apply online for a 3rd time. And please offer some assistance to your customers.