Online application nightmare & Poor service delivery

So I completed an online application on the 11/05/2022 and thereafter received a call from an agent to complete a validation and I was then advised that all is in order. All that is required is that I have my ID and FICA documents when the phone is delivered.

Almost two weeks and I still did not receive any confirmation or SMS thereafter regarding the delivery of my new phone. No feedback from your complaints department(***) and your Facebook team keeps on providing generic responses. (We sincerely apologise, We understand your frustration, We appreciate you patience) - No actual answers !!!

The service I received is rather poor and not what I expected ! I really thought that this process would be fast and efficient as this was an online application. I would appreciate that someone takes the initiative to look at the application closely and provide me with feedback or maybe it a sign to go elsewhere.