RC
Reynier C
1 reviews | Active since Oct 2013
05 Dec 2018, 13:58
Online application never fulfilled.
Online application never fulfilled. Ordered on 25 November 2018, it's now 5 December and still no call or e-mail. I tried calling in twice and waited over an hour without any answer. What more is there to say? No service...
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Dec 2018, 14:11Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2018, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Dec 2018, 09:03 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***4 (free from a vodacom sim) for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2018, 09:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***4 (free from a vodacom sim) for any further assistance. Regards Consumer Website Team
Best regards,
RC
Reynier C's updateReviewer Update
11 Dec 2018, 10:30Just spoke to someone by phoning ********** 4 , they cant help me, no stock (offering me a cheaper device on the deal) and the order doesn't display using my ID number etc. 101 excuses from Vodacom. I no longer need your deal. Thank you anyway...
RC
Reynier C's update11 Dec 2018, 10:30
Reviewer Update
Just spoke to someone by phoning ********** 4 , they cant help me, no stock (offering me a cheaper device on the deal) and the order doesn't display using my ID number etc. 101 excuses from Vodacom. I no longer need your deal. Thank you anyway...