Online application left wanting

Went through an entire online application process that takes a lot of time! At the end of this laborious process I was called by a service agent to capture my application and yes we had to go through all of the questions again and this time it took even longer because their system was slow. Given all of the challenges with phishing it was extremely uncomfortable to share such personal financial information with someone on the phone that was using an unknown cell phone number...do not offer online applications if it doesn't work