BS
Bruno S

1 reviews | Active since Aug 2015

31 Aug 2015, 15:22

Online Application Headaches

I app**** online for a Vodacom contract. I was contacted by a call center and all my details were taken down. However the operator did not inform me that Vodacom would be applying for a debit order at that point. My default bank account setting is to reject debit orders unless they have been authorized. <br> <br> Due to this the application was rejected and I was told that I have to wait 6 weeks to re-apply. This is Vodacom's fault for not informing me that they would apply for a debit order. I then went to the Vodacom shop in Howard Center to have the matter resolved, but this lead nowhere.<br> <br> I am a perfect candidate for a contract and I had a contract before with Vodacom. Now I will stay with Cell C because they don't stuff you around like Vodacom does.

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2015, 15:47
Official
Hello BGS85,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,