Online Application for new contract

About two weeks ago, I app**** for a new contract online. It was approved instantly. After almost a week, various emails, and phone calls, I still did not have a new phone. I was forced to cancel the application and said that I would go apply again when I have time.<br> <br> I app**** again yesterday and sent all my documents through. The lady that helped me, said that she would phone me very early this morning. I did not receive a phone call. I phoned several times today, and spoke to agents online. My application was now approved, but apparently the consultant who helped me yesterday did not put a phone with the contract. I then indicated that I am interested in the Samsung S6, and she instantly said that I do not qualify for this device. <br> <br> Two weeks ago, I did qualify for the device and it was ready to be sent. Now all of a sudden it isn't. And the consultant that helped me yesterday is not in today, so I can not be helped today.<br> <br> What is this about? It is not my problem if she is not in. Vodacom must sort their stuff out. Three weeks later and I am still without a contract. This is not acceptable to me. No one wants to do a proper job.