online application - bad service

I made an on-line application 2 weeks ago. I was informed that delivery will take place within 3 days. After 5 days and no delivery caleed their call centre. Was given a number to fax through documents as my last contract ended late last year. Faxed through the required documents the next day. Kept on phoning and was given the run around. cannot help me because they do not deal with on-line applications. Given another number to call. Called this number repeatedly and was informed that application is still pending as they did cannot locate the documents. Finally on Thursday the 30 April I said that I am fed up and will go straight to a store. They gave me a store code. I went into the store yesterday and was informed that I cannot make another application as there is still an application open that is not finalized. I was informed by the store to call the contact centre and ask them to call the store with a dealership number. I did that this morning and was informed that the application has expired. They cannot inform the store. Yet this was not picked up late yesterday. I am now stuck.. I have had a number of contracts for a number of years with Vodacom.