Online Application and Call Centre Services, Sucks

<p>I had a contract with Vodacom and then came a time were i can either terminate or upgrade, so i cancelled the contract in July 2016. I was told that the contract would be terminated on the last day of August 2016 and obviously with things like this you know there is going to be a payment still. August i decided i want to keep the contract, i was adviced to call the cancellation department & let them know. The lady i spoke to said the cancellation was done already the 7th August already and my account has been sent to legal as there is outstanding payment. I do not really understand why send my name to the legal department giving me bad credit name for something that i did not refuse to pay, cancellation done on a different date as advised by the agent over the phone which i would believe was what led my name to be sent to the legal department, the payment went through but still now in September my name was still under the bad payer report.</p> <p> </p> <p>I had 2 applications done online, one on the 2nd of September, reference number sent to my email 3FJVCF & when i called regarding this on the 6th as there was no call back after 24 hours as stated i was told that the reference number means that i need to go to the store to as it is a referral to physically go in a store to finalise the application. I went to the Fourways branch store and the gent said he could not help as that is for an online application. after that everytime i call the ********** 4 number they keep transferring me somewhere else and then the calls get cut and when i finally speak to an agent they are offline. On the 19th I spoke to two gentlemen, 1 advised about the legal note put on my name & he gave me the number for the legal department & the gent there helped remove that & said i can go on apply again online. I did & received ref 0X11GV, now today I called the ********** 4 number i was told that i got through to the wrong department then was tranferred to another department where i was told that i need to call the ********** 4 number as i am through to the wrong department. I called again & the gent said to call back as he is offline.</p> <p> </p> <p>Now, I want to know, can someone assist, if the application for a new contract is unsuccessful then why not let me know so i can try somewhere else other than this back & forth, coz really this service sucks, i wouldn't even wish this to my worst enemy.</p> <p> </p> <p> </p>