Online Application

I app**** for a contract online Thursday 31st January and received 3 emails stating my contract details and vetting application, I was then instructed by the vetting email that I would be contacted by an agent shortly, this did not, unfortunately, happen, On the 1st of February, I called Vodacom at around 2 PM as I still had not received a call from an agent, they then instructed me that my application was approved and that they just had to read me my T&Cs to complete the application, this was done, then on the 4th of February I received a call from Vodacom stating that my phone would be delivered on the 5th between 8am and 5pm, I then called Vodacom on the 5th at 3PM as I had not received any notification or status regarding the order delivery, this is when they informed me that there was no stock and that they cannot provide me with a date or time that they would know, I just want to know if there is any way to work around this or if you could provide me with any information on my delivery or why I have to call vodacom to check up and that they do not call you and give you updates on your application.