Online Application

Item: Vodacom
Rating: 1
Author: Salwyn D

Re: Huawei P9 & P10 Lite

I have app**** for the Black Friday deal on the 24th November 2017. It's been more than 2 weeks now and I'm still waiting for my device. Each time I follow-up, I'm being promised that someone will contact me, which doesn't happen! Also, the following number ( ********** 4) is not working!

The service received to date is appalling, especially from the on-line department (Lennon).

Regards Salwyn **********

Helpful (0)

Replies (3)

Vodacom's replyOfficial

11 Dec 2017, 10:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Dec 2017, 10:27

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

14 Dec 2017, 06:43

Dear Salwyn

Kindly note, feedback has been provided to you via email.

Regards,

Best regards,

Vodacom's reply14 Dec 2017, 06:43

Official

Dear Salwyn

Kindly note, feedback has been provided to you via email.

Regards,

Best regards,

Salwyn D's updateReviewer Update

14 Dec 2017, 07:46

Dear Rudi-Jo / Vodacom Wow, it's been 20 days since I app**** for this deal. And this is Vodacom's best response??? The mere fact that you cannot confirm delivery date, is just utterly POOR SERVICE!!! Regards Salwyn

Salwyn D's update14 Dec 2017, 07:46

Reviewer Update

Online Application

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