Online account INACCESSIBLE for MONTHS NOW

I have contacted the customer service department twice regarding this issue. I get a particular autentication error when trying to log into my vodacom online account on the vodacom website or by using the vodacom APP on my iPhone. This has been going on for over 6 months. <br> <br> I have been assured many times that this will be fixed, the operators cannot reset or login from their side too, because they receive the same error. It has been referred to the developers/it technicians of the vodacom portal and I have to date not received ANY FEEDBACK. <br> <br> The only reply I get from customer service people are the technicians are working on it at the moment. FOR SIX MONTHS?!!!!! As part of my service agreement with Vodacom, I expect that I receive the same service and benefits that other vodacom customers have. Why then can I still not access my account.<br> <br> In four months time my upgrade date is here, but I am SERIOUSLY CONSIDERING going to another service provider since vodacom cannot get a simple online account to work. Why don't you just delete my online profile and re-create it?!!!!!! Is that so difficult???<br> <br> VODACOM IS ABSOLUTELY USELESS