Ongoing WiFi Service Issues

Vodacom WiFi Department / Management,

This email serves as a short follow-up update referring to our numerous complaints logged regarding ongoing WiFi service issues.

We were contacted by someone from Vodacom on Friday afternoon, who advised that we would receive a follow-up call over the weekend or by Monday (today) at the latest. To date, no follow-up call has been received.

As previously stated, our WiFi is currently working; however, the signal strength and stability are noticeably worse than in the past, leading us to believe that the router may still be damaged as a result of the weather incident reported on 12 January 2026.

We will continue to follow up and escalate this matter until our WiFi complaint is properly attended to — as it should have been during the first week of our complaints.

AGAIN we received notifications via sms with a new reference number - stating that case has been closed! Why? Problem has not even been dealth with yet properly since 12 January 2026. NOT CLOSED!

Please ensure that if and when a technician is dispatched, they arrive with a replacement router, at Vodacom’s cost, so this matter can be fully resolved without further delays.

We await your urgent feedback.

Isabella H Jv Vuuren