Ongoing Vodacom Network Outage in Ekangala With No Resolution or Feedback

Ongoing Vodacom Network Outage With No Resolution or Feedback I would like to express my frustration regarding an ongoing Vodacom network issue in my area.

The problem started on Monday last week, and since then there has been little to no network coverage. I reported the fault to Vodacom and initially received feedback that technicians were aware of the problem and were working to resolve it.

However, despite numerous follow-ups, I have not received any further updates or meaningful feedback. The lack of communication is extremely disappointing, especially considering that we continue to pay for a service that we are currently unable to use.

This outage has affected our ability to make calls, access the internet, and stay connected. What is most frustrating is the absence of communication from Vodacom regarding the progress of the repairs or an estimated time for resolution.

I am requesting that Vodacom provide:

A clear update on the cause of the outage.

An estimated timeframe for resolution.

Consideration for compensation or service credit for the period during which the service has been unavailable.

I would appreciate urgent attention to this matter and a prompt response from Vodacom.

Thank you.