Ongoing Upgrade fiasco, undelivered promises.

<p>My upgrade date has well passed and as well as my wife contract upgrade.</p> <p>On requesting an upgrade I found out that I will be paying more for my contract and receive less than half my minutes etc. Same situation for my wife. We did not upgrade on a special the last time. Our upgrade was months apart, my upgrade was done online with Vodacom and my wife's at a Game store. My package (Smart L) is 500 min of Talk time, 1000 sms's and 800 Meg of data at the moment, Yes I know is not standard on this package. On upgrade I will receive 240 min of Talk time, 500 sms's and 300 Gig of data. My spouses's package (Smart M) is receiving 240 min Talk time, 500 sms's and 600 Meg of Data. On upgrade this will half.</p> <p> </p> <p>I requested help from Vodacom Store in Ermelo, and they was not forth coming and said nothing could be done. We visited an MTN store and was offered a great deal with the phones we wanted. We called Vodacom to find out what was the procedures to cancel our contrats. We agent, Sfisiso, answered our call. He asked that we should wait before cancelling. He called us back and offered us an deal to retain our business. He called back and offered us both Samsung A5 cellphones with contracts with 500 min Talk time, 100 Voda-to-voda minutes, 1000 sms's and 1 Gig of data @ R589.00 per month. We accepted this deal. He came back to us and said the phones offered was out of stock. We agreed to wait for two weeks for phones to arrive. We never received a call back.</p> <p> </p> <p>Two weeks later I tried to reach this consultant again, but to no avail. I spoke to several other people who told me I would contacted back because they will have to find out about this specific deal. No one contacted us back .</p> <p>Another week went by, I called every single day. Then we got to a lady which seemed willing to help us named Sibongile Makaya. She confirm the deals as discussed with Sifisiso. Unfortunately the Samsung A5 phones was still not available. She promised to call back with alternative choices. A day late she did and offered us the Samsung S7 and the packaged as offered with the Samsung A5. The price quoted by her was R728.99 per month with this better handset. Again we agreed, unfortunately was out of stock again, but would be available first week in June 2016. She said she would call us back on the 6th of June 2016. She did not call. It took me two days and several calls to reach her again. When I did she said she had trouble loading this specific handsets on this deal which was offered. She promised to call us back and never did.</p> <p> </p> <p>Another week passed I could not reach this consultant again, after numerous calls I reached a lady called Gugu. </p> <p> </p> <p>Gugu confirmed this deal again after consulting with a team leader and after a few days I called her again on Friday 10 June 2016, after spending two hours on the phone everything to be confirmed that I will be receiving a new Samsung S7 on the agreed offer, she confirmed my adress for delivery by the courier. She said she would call my wife as well and confirm her upgrade as well. She called the next day to confirm my wife's upgrade but could not finished it because we were travelling and went out of coverage.</p> <p> </p> <p>That Monday we tried to reach her but we were told she is in training and would contact us back. She did not. After speaking to several people again the reached Gugu again on the Wednesday. After nearly another hour one the phone, the deal was confirmed and promised to receive my new phone soon. She said she would contact my wife the next day confirm her upgrade as well.</p> <p>For more than a week we could not reach her, on Friday 24 June 2016 we reach a person called Nkosinathi Nkosi. He informed us that Gugu who have been dealing with has been promoted to another department. I explained our story to him what felt like the previous dozens of times. He informed us that Vodacom is not willing to do this deal match as agreed, I explained that this was offered to us by Vodacom and confirmed by several people. As a matter of fact I should have received my phone already. The made me hold for nearly half an hour and offered us a new deal, which was a joke. I have spend more than twenty hours on the phone the last month for nothing?</p> <p>He said he would call us back Monday 27 June 2016 with a solution to our problem. Now on Tuesday 28 June2016 no one has called back.</p> <p>Vodacom seems not care, an offer was made to retain our business and we accepted. How is it that they won’t deliver on it? Why is it called an Upgrade if it seems like what we are expected to Downgrade?</p>