MC
Marietjie C
1 reviews | Active since Jul 2013
11 Mar 2019, 10:09
Ongoing upgrade dilemma
Ongoing saga to complete my upgrade - ongoing lack of service
I finally received my device on Friday and now the sim still has not migrated. I tried the online chat, Kubashnie simply responded that I must phone ********** . I dialled the number and was told that I must request a sim swap from customer service on 082135 and that the sim will only migrate on 1 April. So in other words for the first month of my contract I am paying for a brick? Completely unusable phone?
I phoned customer care twice and have not managed to get through to an agent. I keep getting directed in circles with their automated voice.
This is beyond ridiculous now and I have no idea how this company is still in business.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Mar 2019, 11:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2019, 11:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2019, 14:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers]. Also note that any migration [done whilst Upgrading], will only take effect on the 1st of the new month. This is standard practice to prohibit any double billing [for 2 different Price Plans].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers]. Also note that any migration [done whilst Upgrading], will only take effect on the 1st of the new month. This is standard practice to prohibit any double billing [for 2 different Price Plans].
Regards
Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2019, 14:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers]. Also note that any migration [done whilst Upgrading], will only take effect on the 1st of the new month. This is standard practice to prohibit any double billing [for 2 different Price Plans].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers]. Also note that any migration [done whilst Upgrading], will only take effect on the 1st of the new month. This is standard practice to prohibit any double billing [for 2 different Price Plans].
Regards
Consumer Website Team
Best regards,
MC
Marietjie C's updateReviewer Update
11 Mar 2019, 14:44I have two missed calls - both at 14:13pm today. I would hardly call that trying very hard to reach your customer.
Why was the migration process not explained? My husband upgraded his phone at the same time with Telkom. He did not need to raise billing queries (see my first review). His package was not delivered late (see my second review) and his sim was migrated within 24 hours (the subject of this review).
Absolutely shocking service and lack of communication, frankly a lack of logic, displayed by Vodacom over the past week.
MC
Marietjie C's update11 Mar 2019, 14:44
Reviewer Update
I have two missed calls - both at 14:13pm today. I would hardly call that trying very hard to reach your customer.
Why was the migration process not explained? My husband upgraded his phone at the same time with Telkom. He did not need to raise billing queries (see my first review). His package was not delivered late (see my second review) and his sim was migrated within 24 hours (the subject of this review).
Absolutely shocking service and lack of communication, frankly a lack of logic, displayed by Vodacom over the past week.