Ongoing Unresolved Slow Fiber Internet Speed – No Feedback or Resolution

I have been struggling with extremely slow fiber internet speeds since 23 March 2025—that’s more than five weeks without proper service. I am paying for a 250 Mbps line, yet as of April 29, 2025, I am receiving only 6 Mbps. This issue was logged under Service Request Number SR***. Since then, I have made numerous calls to ***, sent emails, and contacted Vodacom via WhatsApp. Every time I reach out, I’m told the issue will be “escalated”, but there has been no feedback, no resolution, and frankly, no sign that anything is being done. This kind of service is completely unacceptable. I am paying in full for a service that is nowhere near what was promised in the contract, and I feel cheated and ignored. I expect immediate action to resolve the issue or a clear explanation as to why the service is failing. How much longer must I wait for a proper escalation to deliver real results? I demand either a fix or compensation for the ongoing failure to deliver what I am paying for. If this ongoing issue with slow speeds cannot be resolved promptly, I would prefer to downgrade my contract to a 25 Mbps package so that I’m at least paying a fair price for the service being delivered. I am GATVOL!!!!I