Ongoing Unresolved Issue - Request for Resolution

Good Day

It has now been 20 days since my initial review and my issue remains unresolved. As mentioned in my previous negative review, I did receive feedback from your team and was instructed to send the Proof of Purchase (POP) for the caps I bought from Vodacom. I comp**** with this request, submitting the necessary documentation promptly. However, the following day, my support ticket was closed without further action.

I am deeply concerned and truly believe that Vodacom has no intention of refunding my canceled order. In light of this, I have made the decision to cancel my two contracts with Vodacom, both of which are due for upgrade. It is extremely disappointing that a company of your size and reputation is engaging in practices that feel like theft from your clients.

I have shared my negative experience across various social media platforms, yet I have not received any further feedback or assistance from your company. This lack of response is highly unprofessional and disheartening.

I request an immediate resolution to this matter.