Ongoing unacceptable service - Vodacom Fibre

This is a follow-up regarding a previous bad experience with Vodacom. The issue began with a cut fibre line, which took around two weeks to repair, despite assurances that it would be resolved within 24 to 48 hours. When the installation was finally completed, it was done incorrectly, leaving the fibre line exposed in two places. After logging a call on 4 September to report the issues (and providing photos), the ticket was closed without the problem being resolved.

Since then, I have had numerous discussions with Vodacom, repeatedly making it clear that the issue remains unresolved. In the most recent instance, I was told I would be contacted on Monday, 30 September, with a new installation date. By Thursday, 3 October, I had still not been contacted. I called the call center again to inform them, only to be told that my query would be escalated, which, once again, will take around 48 hours.

This level of service is unacceptable. Not only has the issue persisted for an unreasonable length of time, but repeated failures in communication and resolution make the experience even more frustrating. I expect immediate action to be taken to resolve this matter and avoid further delays.