TP
Thembi P

1 reviews | Active since Sept 2021

03 Mar 2025, 17:45

Ongoing Signal Issues - Useless Support team 🚮

February has been a challenging month for me, as I have repeatedly contacted vodacom call center and visited vodastores seeking assistance with my router, which has not yet been resolved. Consequently, the recent debit order was processed, leaving me unclear about the specific services for which I am being charged. If you’re considering Vodacom Fibre, do yourself a favor and **stay far away**! Our internet has been down for the whole month of February. logging ticket after ticket with their call center, only for nothing to get resolved. **Their support team is utterly useless** *********** and frustrating ISP I’ve ever dealt with** absolute waste of time and money.

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2025, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team