PN
Poovasen N

1 reviews | Active since Mar 2009

22 Apr 2022, 10:49

Ongoing shoddy service and network problems

1. Constant poor network quality at office and at home. 2. Upgraded the wrong number for me. 3. They deactivated my prepaid line which had existing airtime and now cannot seem to have it reactivated. 4. I upgraded my other line yesterday and was guaranteed the phone was in stock only to receive an sms today that the phone is out of stock. 5. I called in again to reverse the upgrade so that I can port my number to another network, there seemed to be a "no worries" attitude to losing a customer of over 15 years. 6. A few minutes later a received a call to notify that the upgrade had been reinstated. I tried to explain the situation but was told " have a good day"and goodbye. 7. These agents no longer give the opportunity to rate the call after receiving their shoddy services.

Can someone competant from Vodacom contact me to assist?

0
Replies (2)
Vodacom
Vodacom's reply22 Apr 2022, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Apr 2022, 13:55
Official
 Dear Poovasen Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.  Regards  Consumer Website Team 

Best regards,