ongoing problems with Vodacom

I've yet to have anyone contact me about my ongoing poor connectivity problems. I've written an email to Vodacom's area managers and yet still nothing. But at the end of each month Vodacom have no problem in putting the debts order through, and I reverse the debit order and will continue to do so until my issue is sorted out. Below is the email sent to the Vodacom area mangers namely: Karabo Mokwena and Lester Van Wyk. Hi Waleed I must state that I am extremely disappointed in Vodacom as a service provider, I have not seen such bad service delivery from any other company I have dealt with. This issue is just not receiving any attention other than several technicians doing speed tests and then never coming back to me with any feedback or solution. If the Vodacom representatives copied in this email are not able to help, then I need to be made aware of a more senior person a Vodacom who can attend to my complaints in a satisfactory and timeous manner.