1 reviews | Active since May 2016

22 Jul 2016, 16:06

Ongoing poor service getting beyond acceptance.

<p>MY PREVIOUS REVIEW VODACOM' AUTOMATED REPLY WAS THAT SOMEBODY WAS GOING TO CONTACT ME., NEVER HAPPENED ! THIS IS UBACCEPTABLE MY CONBECTION IS SO BAD MY CLIENTS HAVE TO CALL ME TWICE THRICE TO HAVE A 20 SECOND CONVERSATION. MY SMS COMES THRU ABOUT 5MINS AFTER I RECEIVED A REPKY TO MY MESSAGES. MY BALANCES ARE TOTALLY DIFFERENT WHEN I DIALBOR MAKE USE OF MY APP. VODACOM WHAT THE HELL ?</p>

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Replies (2)
Vodacom
Vodacom's reply23 Jul 2016, 04:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Jul 2016, 06:55
Official

Kindly note your Customer Complaint was assigned to our Regional Team, to review and provide further feedback.

Best Regards

Elroy

Best regards,