MS
MARILYX STAFFORD-MAYER
1 reviews | Active since Aug 2021
05 Nov 2021, 16:14
ONGOING POOR SERVICE FROM VODACOM
I am still waiting for VODACOM to pass a credit on my account for the returned Handset, billed at R130, 00. This amount has been billed now for the 3 months of September, October and November, so Vodacom needs to pass a credit of R390, 00 on my account. I am also waiting for Vodacom to put me onto a better package, so that I pay ONLY for airtime, not data.
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Vodacom's replyOfficial
08 Nov 2021, 08:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2021, 08:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team