Ongoing Poor Service and Unresolved SRs

I am extremely disappointed with the level of service I have received from Vodacom, especially from a company that positions itself as a leading service provider.

I have been calling and following up consistently since 12 December 2025 regarding this matter. Each time, I am placed on hold for extended periods and promised return calls that never happen — even after requesting to speak to a team leader. My SR numbers have been closed without any follow-up, and I have been issued waybill numbers that do not exist on your system.

This lack of communication and accountability is unacceptable.

I am an existing Vodacom customer and am actively trying to place additional business with your sales department. At this point, I am questioning whether Vodacom is interested in additional revenue or if customer retention is no longer a priority.

I am formally requesting that a manager from the sales department contact me as a matter of urgency to resolve this issue. I would appreciate confirmation that this escalation has been received and is being acted upon.

I look forward to your prompt response.

Kind regards

Cheslyn