EC
Erick C
1 reviews | Active since Aug 2023
20 Jan 2026, 11:02
Ongoing poor service and lies
Phoned on the 12th of January with an account query, was advised that a request will be logged for investigation - no SMS reference received. Phoned back on the 19th Of January to query and was advised that no investigation was logged on the 12th - thus first lie from an agent on the 12th. Asked for my query to be escalated with a call back that was to be received yesterday, which never happened - 2nd lie from a different agent. If it was not for the agent assisting me so well this morning (20th of Jan), I would have cancelled my contract, which is currently due for an upgrade, on the spot due to ongoing service failures. Paying almost R3 000/m, for what? Vodacom, do better!
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Vodacom's replyOfficial
20 Jan 2026, 11:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jan 2026, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EC
Erick C's updateReviewer Update
27 Jan 2026, 10:38Was contacted quickly and the agent was wonderful, but matter remains unresolved as Vodacom is not willing to assist with how a recurring data bundle was reactivated (*****?, technical glitch?, process error?) after the contract renewal and neither has the contract package been reverted with effect form the original termination date due to incorrect information that was provided by Vodacom. These are straight forward issues that would have been resolved quickly a few years ago when internal accountability still mattered. To note, still waiting on a call back after a follow up discussion with the general contact centre, yet another empty promise. Should coin a new term for a lie as “a Vodacom promise”.
EC
Erick C's update27 Jan 2026, 10:38
Reviewer Update
Was contacted quickly and the agent was wonderful, but matter remains unresolved as Vodacom is not willing to assist with how a recurring data bundle was reactivated (*****?, technical glitch?, process error?) after the contract renewal and neither has the contract package been reverted with effect form the original termination date due to incorrect information that was provided by Vodacom. These are straight forward issues that would have been resolved quickly a few years ago when internal accountability still mattered. To note, still waiting on a call back after a follow up discussion with the general contact centre, yet another empty promise. Should coin a new term for a lie as “a Vodacom promise”.