1 reviews | Active since May 2016

01 Jul 2016, 08:20

Ongoing poor service

<p>I've been very patient with Vodacom( see from my previous complaint going back 2014).</p> <p>I have probably been labelled by them but I have the right to air my complaint since Vodacom takes my money but dont deliver the service.for example making several calls to the same number to discuss business and each time you disconnected but you charged for each call.when on the internet updating my apps. just as its towards end , disconnected and have to start again from the beginning using double the amount of data for one update.</p> <p>Disappointed with Vodacom.Been with Vodacom more than two centuries and this is how they ignore you.</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2016, 09:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,