Ongoing poor service
<p>I have been complaining for months about the poor service and how costly this has become for me. Each occasion I am given stories about a tower and technicians would contact me to resolve the problem. This is so unprofessional as there are times when I am having a business conversation with clients and I just get disconnected or the line is so bad I end have to make 2/3calls to that same client to continue the conversation.Vodacom can look on their tracking system and view this complaint I am having with no solutions. So unprofessional that Vodacom deliver such poor service. I have been with Vodacom when cellphones were introduced to SA.</p> <p>Vodacom need to get their act together.</p>
Best regards,
Best regards,
This is so typical you get a reply to your review, you get an SMS from someone at Vodacom , like the one below and you wait and you wait and no improvement, no follow up to see the expectation that was created has been delivered.......Dear Customer. The issues on the site 3G_Rusells_Ret_WES has been resolved and all alarms were cleared. The new site: 3G_Bergvliet_A_WES to improve signal coverage in the area should be live by JAN/FEB 2015. This will resolve the issues in the area. 082 111 free call from a Vodacom SIM.
Kind regards, Vodacom Customer Care Kurt Vernon Wilson
This is so typical you get a reply to your review, you get an SMS from someone at Vodacom , like the one below and you wait and you wait and no improvement, no follow up to see the expectation that was created has been delivered.......Dear Customer. The issues on the site 3G_Rusells_Ret_WES has been resolved and all alarms were cleared. The new site: 3G_Bergvliet_A_WES to improve signal coverage in the area should be live by JAN/FEB 2015. This will resolve the issues in the area. 082 111 free call from a Vodacom SIM.
Kind regards, Vodacom Customer Care Kurt Vernon Wilson
Vodacom you are ridiculous.Your service is unprofessional and once again has become an expense for which I am paying and poor service delivery.All that you people do is make empty promises , create expectations and no delivery. And for your consultants to suggest I make use of another network says more than what is been said. Please can someone of authority and can assist please take note of my situation and not send a SMS like below and then that's the end of me !Running out of patience with Vodacom.
Dear Customer, Please be advised that we are still waiting the new site planned for your area to improve signal coverage and will keep you updated with progress. We would like to thank you for your patience.
Kind regards, Vodacom Customer Care Vuyokazi Shenxane
Vodacom you are ridiculous.Your service is unprofessional and once again has become an expense for which I am paying and poor service delivery.All that you people do is make empty promises , create expectations and no delivery. And for your consultants to suggest I make use of another network says more than what is been said. Please can someone of authority and can assist please take note of my situation and not send a SMS like below and then that's the end of me !Running out of patience with Vodacom.
Dear Customer, Please be advised that we are still waiting the new site planned for your area to improve signal coverage and will keep you updated with progress. We would like to thank you for your patience.
Kind regards, Vodacom Customer Care Vuyokazi Shenxane
Vodacom what the Higgins is wrong with your service. You are *********** in delivering client service. This on going problem is becoming costly and having a negative impact on my business. You people make promises and all this **** about a consultant to contact you which is a broken record and the problem remains unresolved. The one refers you to another and you rbd up going in circles. Enough of this **** get your act together and take ownership and responsibility for what you cannot deliver, client service.For example today I had airtime on my phone but could not buy data as the reply I received when doing so was ...." You do not have funds " and test I hard far more that what was required to purchase the data. I receive SMS stating my data has been depleted and then ivtry to purchase more data and I am SMS that bull. Eventually when I getvto purchase data as well then I do an enquiry and see that I have the new data purchased and still a balance of previous data purchased.
PLEASE DO NOT SEND ME YOUR AUTO REPLY RESPONSE ABOUT A CONSULTANT CONTACTING ME BECAUSEVITS A PACK OF LIES !!!
Vodacom what the Higgins is wrong with your service. You are *********** in delivering client service. This on going problem is becoming costly and having a negative impact on my business. You people make promises and all this **** about a consultant to contact you which is a broken record and the problem remains unresolved. The one refers you to another and you rbd up going in circles. Enough of this **** get your act together and take ownership and responsibility for what you cannot deliver, client service.For example today I had airtime on my phone but could not buy data as the reply I received when doing so was ...." You do not have funds " and test I hard far more that what was required to purchase the data. I receive SMS stating my data has been depleted and then ivtry to purchase more data and I am SMS that bull. Eventually when I getvto purchase data as well then I do an enquiry and see that I have the new data purchased and still a balance of previous data purchased.
PLEASE DO NOT SEND ME YOUR AUTO REPLY RESPONSE ABOUT A CONSULTANT CONTACTING ME BECAUSEVITS A PACK OF LIES !!!
all you ever get from Vodacom is trash service. What does one has to do.to get the responsible attention.
Koelsum nobody has contacted me at all. Its been weeks now!
all you ever get from Vodacom is trash service. What does one has to do.to get the responsible attention.
Koelsum nobody has contacted me at all. Its been weeks now!