Ongoing Pathetic service

With reference to my post "Pathetic Service" Craig Julius from Vodacom says it is not Vodacom but Vodacom Chatz Dealer and I must contact them. Vodacom Chatz dealer is working on behalf of Vodacom therefor Vodacom is ultimately responsible, I told Craig this but no response from him. (It has been a week since I rep**** to his email) Not only are they (Vodacom) washing their hands of this, they even gave me a number that does not work!! I am not getting what was telephonic-ally offered to me and Vodacom wont help in getting the audio recordings.