Ongoing ongoing pathetic service

Item: Vodacom
Rating: 1
Author: Martin O

It is now more than two months that I have not had my issue resolved satisfactory. ********** passed the buck to ********** referance number EC-1JHX-2I4IOB and they do not respond. Thus, my opinion still stands from 11 June 2018-Pathetic service! Oh and forget about your useless automated response as that also does not work.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Aug 2018, 16:41

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply14 Aug 2018, 16:41

Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Martin O's updateReviewer Update

20 Aug 2018, 11:20

At last a reply, thanks to Craig for his long awaited reply. It seems to be a problem to retrieve the so called "recording" so lesson learnt namely: 1)Don't trust a V salesman 2)Read the documentation supp**** by the courier service even if it takes an hour

Martin O's update20 Aug 2018, 11:20

Reviewer Update