Ongoing Network Issues Since January – No Resolution from Vodacom

I am deeply frustrated with Vodacom’s continued failure to resolve ongoing network issues I've experienced since **January 2025**. Despite making **over 30–40 calls** and logging **10–15 service requests**, the problems persist — including **poor data connectivity** and **dropped calls**, which are severely affecting my ability to work.

Affected areas include:

* **Brits, Rustenburg** – Ongoing issues with no clear resolution * **Marikana, Zeerust, Mogwase** – Active network outages, no 4G * **Koster** – No 4G reception * **Faerie Glen (current residence)** – Still experiencing intermittent data/connectivity issues

Even after a Vodacom technician confirmed that the issue lies with **Vodacom's network** and not my location or device, no meaningful action has been taken. Specific service references include:

* **SR: *** / INC: 0N***** * Multiple SRs logged: 8 April, 6 June, 26 June

To make matters worse, I was promised a **3-month subscription credit** on **22 June 2025** for the affected number (*******), and this has still not been processed.

This lack of service, communication, and accountability is unacceptable. I am asking for urgent escalation and proper resolution.

Please assist — I am truly at my wit’s end.

Chris Rossouw Cell: ***