ONGOING NETWORK COVERAGE PROBLEMS WITHOUT RESOLVE AFTER SO CALLED UPGRADE TO THE NETWORK

It seems as if Vodacom has no option of contacting anybody regarding network problems on any of their online platforms other than dialling 135. Doing that really doesn't solve anything as the problem does not get escalated. I live in the South of Gauteng. (Walkerville - Golf View) There is a cell tower within sight of my home, about 600m. We have experienced intermittent reception problems from Vodacom for a while earlier this year, and we were informed via our fb community forum that Vodacom was looking into the problem. About 2 months ago I recieved a sms from Vodacom stating that the problem was solved and the network is better than ever. Ever since then however, the problems started. Every single morning I either don't have internet or I don't have reception on my phone. Somedays, like today, I have neither. If I take my mobile router outside and restart it, it seems to get a signal for a few minutes and then it goes off. "Connected without internet" This usually lasts untill around 9am or 10am then it normalises. During this time my router does not operate inside my house at all. ONLY OUTSIDE The problem repeats itself daily in the afternoon and sometimes in the evening. I did contact Vodacom, all I was told was to switch off my router and phone for 5 min so they can boost the sim or whatever.....IT DOES NOT WORK. I don't bother phoning anymore. This morning is the same problem. Except that it is nearly 12 noon and I still have to work outside with no cell coverage on my phone from 7am. It is extremely inconvenient and SUPER FRUSTRATING.... IT DID RAIN THIS MORNING????? So maybe that's the problem. BUT THE RAINY SEASON HAS ONLY STARTED......10 DROPS AND YOUR TOWER IS NON FUNCTIONAL?????? I have a suggestion for Vodacom..... 1.PLEASE COULD YOU UNDO WHAT YOU DID TO OUR NETWORK COVERAGE IN WALKERVILLE AS WE EXPERIENCED LESS PROBLEMS BEFORE YOUR SO CALLED UPGRADE....... 2. PLEASE UPGRADE YOUR ONLINE PLATFORM SO CUSTOMERS CAN LOG PROBLEMS ONLINE WITH YOU