Ongoing lousy, *********** service by Vodacom

I was a big supporter of vodacom and have been with them for years but everytime when I'm due for an upgrade I'm treated very badly. If its not them messing up my upgrade by sending wrong numbers to the courier company and having my device returned back.Now the new norm is not even activating my device insurance after their paperwork have been submitted on the 7th of January 2 days after receiving the devices, calling in to check with no luck and I literally fell asleep while waiting for someone to answer.Firstly when u call in you can even take a full bath, cook and serve supper before your call is answered, or your call gets cut while speaking to the agent and your not even called back. When I eventually got through, your agent Nazli told me to email my completed forms to an email address that she knew was not working and If I didn't call in today the 24th January 2022 I wouldn't have known that my cellphone insurances were not updated-talk about complete incompetence.I have had enough with vodacom this is the last straw, consider my next upgrade as a cancellation in all my contracts, I don't need this stress and your records will show you that I'm cancelling my contracts one by one because of your service.I dont even recommend you to other people because of the lousy service