Ongoing Issues with Fibre Installation and Poor Technician Service

Dear Vodacom Support,

I am writing to express my dissatisfaction with the service I have received from the technician assigned to install my fibre connection.

The technician initially contacted me on Saturday and gave me the impression that he was on his way to complete the installation. However, he never arrived and failed to notify me of any delays or changes to the schedule. This lack of communication was both inconvenient and unprofessional.

He eventually arrived this morning to carry out the installation but experienced issues activating the service. He informed me that he needed to attend another installation and would return afterward to complete the process. Before he left, I clearly instructed him to ensure that my existing router is properly connected when he returns, as it is currently linked to multiple appliances in my home.

Since then, I have sent him several messages and attempted to call. He committed to returning after the installation he was busy with and even provided an approximate time, but he has not followed through on his promise and has been unresponsive.

I have contacted the Vodacom call centre, and while I now have internet access, I still require a technician to complete the installation properly—particularly the setup and reconnection of my existing router to ensure all household devices function as before.

I kindly request that this matter be resolved urgently and that a reliable technician be dispatched to complete the job. I also ask that communication be improved to avoid further frustration.