1 reviews | Active since May 2015
Ongoing Issue with Fiber Speed
I have been experiencing severely reduced fiber speeds since February 2024. I'm paying for a 400 Mbps line, yet I'm consistently getting around 150 Mbps, even when tested via LAN cable.
Despite logging multiple service requests and support tickets, the issue remains unresolved. Even worse, the tickets keep getting closed without actually fixing the problem. It’s extremely frustrating to deal with a provider that marks issues as resolved without proper follow-up or technical resolution.
This is unacceptable service, and I’m now lodging a formal complaint. Customers should receive what they pay for, and at the very least, get honest and effective support when things go wrong.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,