DW
Denisha W
1 reviews | Active since Dec 2020
26 Jan 2022, 10:56
Ongoing FTTH Issues - Do Not Use Vodacom
I have been moved from pillar to post to have my internet connectivity fixed. This issue has been ongoing since 18 January to date and no one has been able to provide me with any insight as to why it is taking them this long to rectify. I have since been asked to resubmit my proof of address which is obviously already on file. This is absolutely terrible service and am looking to cancel my contract with Vodacom immediately as I have been having ongoing issues since I've started using their services. I would highly recommend that no one ever uses their services.
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Replies (2)
Vodacom's replyOfficial
26 Jan 2022, 11:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2022, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Feb 2022, 17:49Dear Denisha Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your internet connectivity has been restored.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2022, 17:49
Official
Dear Denisha Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your internet connectivity has been restored.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,