ongoing ********** behavior from Vodacom !

This is literally the 15th attempt on trying to resolve my fiber issue with Vodacom!!!

I have been **********ly billed for a service that I did not receive , after 2 months of phone calls ,bad reviews and numerous SR's logged the billing was cancelled.

Upon applying with a different network , I was told that they cannot install because Vodacom needs to release the line. When I called Vodacom to try to resolve this , I again had to deal with many people and team leaders who promise to call back but never does. I was then told in February tat i must wait 30days as it is Vodacoms procedures, I tried to be understanding and patient and now 30 days later they have done nothing to fix the issue and told me to wait another 30days as the cancellation was only logged at the end of March.

Why should I be inconvenienced like this for a service that I never received and **********ly billed for? the amount of time spent trying to resolve this is extremely frustrating. There are no managers in sight to help resolve this.

No one deserves this kind of service !