Ongoing Fibre Service Issue – Urgent Resolution Required

Dear Vodacom and Vumatel Teams,

I am writing to express my deep frustration with the ongoing lack of resolution regarding my fibre connection. For the past THREE WEEKS, I have been stuck in an endless back-and-forth between Vodacom and Vumatel. Vodacom claims the issue lies with Vumatel, while Vumatel insists the problem is with Vodacom. In the meantime, neither party has taken ownership or made any real effort to resolve the matter.

Vumatel continues to close my support tickets, stating that I am connected and the issue is resolved — which is not the case. Vodacom, on the other hand, keeps logging new tickets requesting further intervention from Vumatel. This loop has become exhausting and completely unacceptable.

I work from home and rely heavily on a stable internet connection. Being forced to rely on mobile data — which is extremely costly in South Africa — is not a viable or sustainable solution.

I urge you to escalate this matter immediately and assign someone to take accountability for resolving this issue. I would appreciate a clear explanation of the problem and a realistic timeline for resolution.

This situation is beyond frustrating, and I expect urgent action.

Reference numbers:

Vumatel: ***5

Vodacom: SR***/SR***(apparently closed and "resolved")