Ongoing Fibre Service Disruptions and Poor Customer Support

My fibre service has been consistently unreliable since September 2024, with disruptions occurring every night from 12 AM to 6 AM. This has been a recurring problem, and despite my repeated attempts to resolve the issue, it remains unresolved.

I have already contacted your customer support team multiple times, but each time I have been told that there is no issue with my line, the router firmware has been updated a few times. Unfortunately, this has not resolved the problem, and I continue to experience the same service interruptions nightly.

To date, I have raised this issue many times and have yet to receive a satisfactory resolution. It is becoming increasingly frustrating to pay for a service that is unreliable and causes daily inconvenience. Furthermore, when I asked about the possibility of cancelling my contract due to the ongoing issue, I was informed that I would be required to pay a cancellation fee. This is unacceptable given that Vodacom has failed to provide the service as promised in our agreement