TM
Tshepang M
1 reviews | Active since Oct 2021
13 Oct 2024, 10:54
Ongoing Fibre connectivity issue
I’ve been without fibre connectivity for over 24 hours now (a whole weekend without internet at home). I was informed that they’re working on my network and it will take 48 hours (2 days) to resolve. After a year of ongoing connectivity issues, during which I’ve logged at least 6 complaints, including just 2 weeks ago, I’m beyond frustrated. Each time there’s a connectivity issue , I’m forced to spend extra on mobile data, on top of my monthly fibre subscription, which is already costly. I would absolutely never recommend this service to anyone.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
13 Oct 2024, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2024, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Oct 2024, 15:51Dear Tshepang.
Thank you for the time to engage with us today.
We're happy to announce, your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Thank you for the time to engage with us today.
We're happy to announce, your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Oct 2024, 15:51
Official
Dear Tshepang.
Thank you for the time to engage with us today.
We're happy to announce, your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Thank you for the time to engage with us today.
We're happy to announce, your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Best regards,
