TM
Tshepang M

1 reviews | Active since Oct 2021

13 Oct 2024, 10:54

Ongoing Fibre connectivity issue

I’ve been without fibre connectivity for over 24 hours now (a whole weekend without internet at home). I was informed that they’re working on my network and it will take 48 hours (2 days) to resolve. After a year of ongoing connectivity issues, during which I’ve logged at least 6 complaints, including just 2 weeks ago, I’m beyond frustrated. Each time there’s a connectivity issue , I’m forced to spend extra on mobile data, on top of my monthly fibre subscription, which is already costly. I would absolutely never recommend this service to anyone.

0
Replies (2)
Vodacom
Vodacom's reply13 Oct 2024, 11:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Oct 2024, 15:51
Official
Dear Tshepang.
 
Thank you for the time to engage with us today.

We're happy to announce, your query has been resolved.

Kind regards
Vodacom Consumer Website Team

Best regards,