Ongoing fibre connectivity issue😡😡😡

Dear Vodacom Fibre Support Team,

I am writing to formally lodge a complaint regarding a prolonged loss of internet connectivity on my fibre line.

My connection has been down since Friday, 3 April, and as of today, 7 April, the issue remains unresolved. Despite reporting the fault, I have not yet been assigned a technician, and there is currently no estimated time of arrival (ETA) provided for resolution.

This situation is highly concerning, especially considering that this is the second occurrence of a similar outage within the span of a single month. The repeated disruption and lack of timely support is totally unacceptable, as they significantly impact my daily activities and reliability on your service.

And consideration of compensation or service credit for the downtime experienced since i have been purchasing data yet Ive paid account?