Ongoing Fiber Activation Issue

Ongoing Fiber Activation Issue

Customer Service Manager Vodacom & Mweb

Issue is not resolved as yet: Vodacom Techs visited our residence last week , to check the installation, hardware, and fibre connection, They found no fault, but their diagnosis and conclusion were that their is a fault with the Vodacom server. A Vodacom customer service representative called me to assure me that the fault is not on their side but with MWeb. A Mweb representative called last week and said that they would call back, After no response, I called the call centre to inquire about the status of my complaint, and they said that Vodacom does not have any infrastructure for fibre in our area! Firstly, I find that unacceptable, seeing that Mweb is advertising on their website that Vodacom Fibre is available here, and secondly, Vodacom has a sales agent promoting and canvising (temporary stand) 500 m from my home, The agent's name is Gideon from Vodacom ***), whom I also asked to assist , but wasn't able to, seeing that Mweb wasn't willing to discuss our account with him. However, he offers me the same Vodacom package that Mweb has. Im being sent from pillar to post between Mweb and Vodacom with no solution. Can they sort out the problem? All I want is for them to activate the fibre.