Ongoing Failure to Reinstate My Mobile Number – ***

Complaint: I am lodging this formal complaint due to the ongoing mishandling of my request to reinstate mobile number ***, which has now dragged on since June.

Despite multiple calls to your call centre and repeated assurances that the number would be reactivated within 1–2 business days, nothing has been done. Each interaction has produced conflicting information, and today I was told — shockingly — that the number has been deleted.

This is not only unprofessional, but entirely unacceptable. As a loyal customer, I expect clear, honest, and accurate communication, not weeks of runaround and false promises.

I am demanding urgent written confirmation of the number’s current status and a clear, immediate solution to reinstate it without further delay.

This matter has now escalated due to the complete lack of resolution and accountability. I trust this will be addressed as a matter of priority.