Ongoing Failure to Process Contract Cancellation and Poor Customer Service

I am extremely disappointed with the service I have received while trying to cancel my contract over the past three months.

When I first contacted your team to cancel, I was advised that an early termination fee would apply, which I understood and accepted. However, from that point onward, the process has been unnecessarily frustrating and poorly handled.

I was repeatedly given incorrect cancellation dates by different agents, which resulted in further delays and confusion. Despite following the guidance provided each time, my cancellation was never properly processed. To date, I have still not received a formal cancellation confirmation email, despite multiple follow-ups.

The overall service experience has been inconsistent information, lack of ownership, and no clear resolution. On my most recent attempt to cancel, instead of addressing the long-standing issue, the agent attempted to offer me a lower package, seemingly ignoring the fact that my primary concern is poor customer service and failure to execute a basic cancellation request, not the product offering itself.

Customer service should take precedence over sales retention, and unfortunately that has not been my experience.

I trust this complaint will be taken seriously and resolved without further delay.